Terms & Conditions

1. Legal Notice and Compliance with Laws

Please read these Terms and Conditions carefully before using this site. This site is provided by Surf Abu Dhabi and may only be used for informational purposes. By viewing the site or downloading materials, you agree to abide by these terms. If you do not agree, please do not use the site or download materials. You agree to comply with all policies and procedures, regulations, safety procedures, laws, ordinances and statutes applicable to Surf Abu Dhabi.

2. Limited License

Subject to the terms and conditions set forth herein, Surf Abu Dhabi grants you a non-exclusive, non-transferable, limited right to access, use, and display this site and the materials thereon. You agree not to disrupt or attempt to disrupt the operation of the site in any way.

3. Copyright

Copyright to all the site content, including but not limited to text, images, videos, audio, and interactive presentations, is owned by Surf Abu Dhabi unless otherwise indicated.

4. Disclaimer

Whilst every effort is made to ensure the accuracy of the content, Surf Abu Dhabi does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement, or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Surf Abu Dhabi accepts no liability whatsoever for any such reliance by you on this information.

Surf Abu Dhabi reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Surf Abu Dhabi may make any other changes to the site, the materials, and the products, programs, services, or prices (if any) described on the site at any time without notice.

This site, the information and materials thereon, and the software made available on the site are provided "as is" without any representation or warranty, express or implied, of any kind, including but not limited to warranties of merchantability, non-infringement, fitness for any particular purpose, or non-infringement of any content published on or available throughout the site; that the server which makes this site available is free of viruses or other components that may infect, harm, or cause damage to your computer equipment or any other property when you access, browse, download from, or otherwise use this site.

Under no circumstances, including but not limited to Surf Abu Dhabi’s negligence, shall Surf Abu Dhabi be liable for any consequential, direct, incidental, indirect, punitive, or special damages related to the use of, the inability to use, or errors or omissions in the contents and functions of this site.

By using this site, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our site. All information posted on this site is provided for information purposes only.

Surf Abu Dhabi makes no representations or warranties in relation to accuracy or completeness of the information and materials provided on this site for whatsoever reason.

5. Conditions of Sale - Cancellation, Refund & Amendment Policy

By purchasing a surfing experience ticket, or any of our products, online, you accept Surf Abu Dhabi's Terms and Conditions of Admission. Present your e-ticket (electronic or printed) and a valid government-issued ID matching the booking name.

• All transactions are conducted in United Arab Emirates Dirhams (AED).

• Refunds will be processed only through EFT bank transfer (or original mode of payment credit card for full refunds).

• For data retention details, please consult our Privacy Policy.

• Purchased tickets will be emailed to booking owner; please contact us if not received.

Governing Law: The Agreement and all matters arising out of or relating to the Agreement, are governed by, and construed in accordance with, the laws as applicable to the Emirate of Abu Dhabi.

Disputes: Any dispute, claim or controversy arising out of or relating to the Agreement or the breach, termination, enforcement, interpretation or validity of the Agreement, including the determination of the scope or applicability of the Agreement to arbitrate, shall be submitted to the exclusive jurisdiction of the courts of Abu Dhabi, provided that the parties agree to resolve disputes by arbitration, if elected by Surf Abu Dhabi in its sole discretion; such arbitration will take place in Abu Dhabi in the English language under the rules of the Abu Dhabi International Arbitration Centre and the seat of arbitration shall be Abu Dhabi.

I. Cancellations

At Surf Abu Dhabi, we understand that plans can change, and we will do our utmost to accommodate all booking requests where availability allows. While cancellations are permitted, they may be subject to fees depending on the timing of the request and product. To ensure a smooth experience for all our guests and to manage limited capacity, we kindly request that cancellations be made under the following conditions:

Surf Trips:

• 31 days or more: No cancellation fee (excluding transaction fees).

• 30 to 15 days: 50% cancellation fee.

• Less than 15 days: No eligibility for cancellation.

Open Surf:

• 15 days or more: No cancellation fee (excluding transaction fees).

• 15 to 7 days: 50% cancellation fee.

• Less than 7 days: No eligibility for cancellation

Learn to Surf:

• 7 days or more: No cancellation fee (excluding transaction fees).

• Less than 48 hours: 50% cancellation fee.

II. Rescheduling

Guests may reschedule their booking under the following conditions:

Surf Trips:

• 31 days or more: One-time rescheduling allowed (guest must bare the transaction fee).

• 30 to 15 days: Rescheduling permitted with a 20% change fee.

• Less than 15 days: Rescheduling is not allowed.

Open Surf:

• 15 days or more: One time rescheduling allowed (guest must bare the transaction fee).

• Less than 15 days: Rescheduling permitted with a 20% change fee.

• Less than 72 hours: No rescheduling permitted.

Learn to Surf:

• 7 days or more: One time rescheduling allowed (guest must bare the transaction fee).

• Less than 48 hours: Rescheduling permitted with a 20% change fee.

All rescheduling requests are subject to availability and managed by Surf Abu Dhabi reservations.

All modifications to bookings are handled via email and are to be sent to [email protected]

III. Ticket Transfers

All tickets remain the property of Surf Abu Dhabi. Tickets are non-transferable to another person and no extension to the validity period is available. Surf Abu Dhabi reserves the right to cancel any ticket or pass and refuse entry where Surf Abu Dhabi reasonably believes a pass has been obtained in an unlawful or improper manner or in breach of these Terms & Conditions. Transfers may be permitted with approval by Surf Abu Dhabi or by contacting us at [email protected]

IIII. Gift Cards & Gift Vouchers

• Expiration: Gift Cards and Gift Vouchers are valid for 12 months from the date of issue. Expired cards will not be accepted.

• Non-transferable: Gift Cards and Gift Vouchers are non-transferable and can only be used by the person they were issued to, unless otherwise specified. Transfers may be permitted with approval by Surf Abu Dhabi or by contacting us at [email protected]

• Non-refundable: Gift Cards and Gift Vouchers are not refundable for cash or other equivalents, except as required by law.

• Lost or Stolen Cards: Surf Abu Dhabi is not responsible for lost or stolen Gift Cards.

6. Check-in Time

Guests must arrive at least 60 minutes before the scheduled experience time to check in, settle into assigned areas, choose equipment, and receive safety briefings. Late arrivals may reduce session duration without compensation.

8. Waiver

All visitors must sign the waiver (“Participant Waiver”) provided on this site. Adults must sign their own, while minors or guests under 18 years of age require a parent's or guardian's signature. The waiver is valid for 3 years, and visitors need to sign it only during their initial visit.

9. Technical Failure and Service Interruption

Surf Abu Dhabi aims for a seamless experience; however, technical failures, forced maintenance or inclement weather events at Surf Abu Dhabi may require service interruptions or experience cancellations without notice. In such cases, guests will be offered either:

• Rescheduling of the booked experience; or

• Issuance of Session Voucher; or

• A full refund for the booked experience.

Surf Abu Dhabi reserves the right to cancel operations thereof on any other dates than specified. Surf Abu Dhabi will not be responsible for any incidental expenses or consequential losses that guests may have incurred as a result of the planned or unexpected closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

10. Admission

• Valid tickets, bookings or reservations are required for entry into Surf Abu Dhabi.

• No re-entry after exiting Surf Abu Dhabi.

• Prices and schedules may change without notice;

• Children under 12 must be accompanied by an adult over 18 that can be verified by valid government-issued ID.

• All bags are subject to inspection; outside food, drinks, and hazardous items are prohibited.

12. Surf Abu Dhabi Basin & Surf Club Safety Regulations

Your safety is paramount while visiting Surf Abu Dhabi and will be treated as such throughout every day of operation. Surf Abu Dhabi is private property and is inspected and prepared prior to your arrival. All personnel have training and understand that the safety of guests is crucial to your experience.

• Guests must obey all safety instructions and always follow directions from Water Safety and Surf Abu Dhabi employees

• Guests must engage in activities in the basin in a safe manner and avoid collisions with other persons

• All persons, bags, etc. may be subject to search by Surf Abu Dhabi employees

• All attendees must sign Surf Abu Dhabi’s Waiver and Release

• Guests under the age of 14 accompanied by an adult on site whenever visiting Surf Abu Dhabi

• Proper protective equipment must be worn while in the basin

• All guests must acknowledge that the wave and the associated currents are powerful and can be hazardous to those inside the basin

• Any guest that enters the basin must inform Surf Abu Dhabi staff about their swimming capabilities

• Guests must not be under the influence of alcohol or any substances that could affect their physical or mental abilities before entering the wave basin

• Entering any part of the basin if not participating in a surf experience or monitored by water safety/surf team is not permitted, this includes standing on the edge of the concrete and entering the water

• Surf Abu Dhabi staff may advise wearing helmets before engaging in surfing activities. Proper helmet use can help minimize the associated risks involved

• Guests with medical conditions, including but not limited to heart conditions, respiratory issues, or skin conditions, should consult with a doctor before participating in surf activities. Notify Surf Abu Dhabi staff members on medical conditions before participating in surfing experiences

13. Dress Code

• Modest swimwear is expected; revealing or offensive clothing is not permitted and Surf Abu Dhabi staff maybe instruct you to change into more appropriate attire.

• Swim diapers are required for children in diapers; these are available for purchase at our retail shop.

• Appropriate swim attire must be worn; certain items like street clothes and metal accessories are not allowed and Surf Abu Dhabi staff may instruct you to change into more appropriate attire.

14. Prohibited Items

The following are not permitted on the premises:

• Drones

• Alcohol

• Illegal substances

• Drugs or narcotics

• Firearms or weapons of any kind

• Glass

• Motorized watercraft or inflatable toys

• Commercial filming equipment (unless pre-approved by Surf Abu Dhabi)

• Unless otherwise agreed by Surf Abu Dhabi in writing, you may only photograph, film or record at, or during the use of activities in, Surf Abu Dhabi for your personal non-commercial use.

• Tobacco (smokeless, such as vapes or otherwise) unless in designated area

• Skates, skateboards, and shoes with wheels are prohibited within Surf Abu Dhabi

• Only Surf Abu Dhabi water safety approved personal floatation devices are permitted in the basin

15. General Facility Rules and Regulations

• Guests must treat Surf Abu Dhabi staff and other visitors with respect. Any form of harassment, discrimination, shouting or other offensive behaviour will not be tolerated and can result in immediate removal by management.

• Guests must always adhere to instructions from Surf Abu Dhabi staff at all times.

• Running, jumping, diving, and horseplay are not permitted inside Surf Abu Dhabi premises.

• Children below the age of 12 should remain within eye site of a Surf Abu Dhabi Lifeguard, Surf Team member or adult guardian in all pools exceeding O.5m in depth.

• Supervise your children and arrange a meeting place in case of separation.

• Please be aware of all water depths that you plan to enter, and such activities present a risk of injury.

• Always swim with somebody, never swim alone.

• Apply adequate sunscreen at least 15 minutes before entering the pools.

• Evaluate each surfing experience and see if you can safely participate - you are the best judge of your limitations.

• For your protection, please follow safety rules and briefings by the Water Safety Team at before each surfing experience and listen to the Surf Team instructions before surfing, bodyboarding or using any Surf Club facilities.

• Surf Abu Dhabi Management reserves the right to stop picture taking or video recording and confiscate any inappropriate material if inappropriate.

• Grounds are monitored by CCTV.

• Smoking is allowed in designated areas only.

• Locker rental is available during your booked surfing experience for your convenience. Please do not leave valuables unattended.

• Surf Abu Dhabi accepts no responsibility for the loss or damage of any personal items.

16. Theft/Loss

Neither Surf Abu Dhabi, nor its officers, managers, agents or employees shall be responsible for losses caused by you, your attendees or vendors due to theft or disappearance of equipment or other personal property. You assume all responsibility for any property brought to and/or placed in storage with Surf Abu Dhabi, or otherwise left at Surf Abu Dhabi. 

17. Parking Lot

Vehicles are parked in the Surf Abu Dhabi’s parking lot at your own risk. To the extent permitted by law, Surf Abu Dhabi will not be liable for any damage, loss, or theft of any vehicle, accessories, or contents.

18. Surfer’s Code of Conduct

The Surfer’s Code of Conduct governs how Surf Abu Dhabi expects surfers to behave while learning and surfing in the Wave Basin.

• Surf To Your Ability

Only surf to your ability. If our Surf Abu Dhabi staff notice that you are having difficulty in the experience you are surfing, or pose a hazard to yourself or other surfers, we may suggest an alternative surfing experience, recommend a wave profile more suitable to your level or add additional safety and support.

• Wait Your Turn

At Surf Abu Dhabi, the Surf Team have strict surfer rotation systems on the Main Wave to equally allow all guests their allocated waves during their experience. Jet Ski Drivers and Surf Team members will notify guests of their position in the lineup. Surfers are expected to wait their turn to catch their wave. There is a strict prohibition on “dropping in” (i.e., taking off on a wave that another surfer is already riding).

• Your Wave Is Your Wave

When your wave comes, it’s yours! If you aren’t ready, miss it, or fall, you’ll need to return to the back of the queue and wait your turn for another wave.

• Protect yourself, Keep Clear Of Other Surfers

If you fall, protect yourself in line with Water Safety Team’s guidance and keep clear of other surfers by close to the fence by your Surf Guide. Avoid paddling up the green face of the wave, as you are likely to disrupt the surfer who’s up and riding.

• Be Respectful, Friendly, and Courteous

Maintain a pleasant atmosphere by keeping noise and profanity to a minimum. When paddling or catching a wave, communicate your intentions to the Surf Team. Please avoid verbal and physical altercations with other surfers.

• Breaking The Code

If you break the code or make a mistake, simply apologize and head to the back of the queue. If you drop in or snake other surfers, you’re likely to be unpopular in the water and will be warned by our staff. Depending on the circumstances, offenders may be required to leave the water or venue, and Surf Abu Dhabi reserves the right to eject surfers at its sole discretion.

19. Payment Methods

Payments are accepted online via Visa and MasterCard in AED.

20. Modifications

Surf Abu Dhabi reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on this site.

By using our services, you agree to comply with these Terms and Conditions. Thank you for choosing Surf Abu Dhabi!